In-House Workshops:
All of the content taught at convention sessions is taught during in-house workshops. However, materials and issues covered during in-house workshops are often more customized to the organization’s specific needs, in that specific facility. When everyone in a department or division experiences the constructive confrontation training, there is a more uniform expectation across the organization that’s not present when people come back from conventions with new information. In-house workshops go a long way to weaving the accountability-enhancing and conflict-reducing attributes of constructive confrontation into your organizational culture.

The Art of Constructive Confrontation provides you with the tools to hold people accountable for the performance they’re paid to and agreed to deliver in a positive and supportive environment of increased accountability and reduced conflict.

Roger DiSilvestro and John Hoover share real-life humorous and the not-so-humorous results of poor communications and the inevitability of missed expectations. When you’re building a business, managing a department, or leading a critical initiative -- your first, middle, and last responsibility is to give your team members the information and tools to get the results you expect. The Constructive Confrontation workshop teaches leaders the step-by-step process that stops the cycle of frustration, mistrust, and lack of results.

Confrontation is a tool, not a weapon.

Roger and John will teach constructive confrontation as a philosophy and a systematic process to eliminate confusion, chaos, inconsistent messages, and double standards. The Constructive Confrontation process will increase productivity, reduce conflict, and get things done. This is not a new business fad -- it’s a disciplined, proven tool that increases results through accountability and less conflict.

Workshop attendees will learn how to:

• Increase accountability through the process of conversation, commitment, covenant, confrontation, and celebration
• Build leader/team member cohesiveness by learning how to confront problems early and often to create solutions
• Communicate expectations clearly, consistently, and how to script feedback
• Use emotional purpose to increase job and career satisfaction for everyone

Workshop attendees will leave with:

• The easy to use Constructive Confrontation process and a plan for how to integrate it into current initiatives, projects, and everyday work plans
• Actual templates that will be a guide to establishing covenants and progress reports
• A systematic method to evaluate progress and make course corrections as necessary
• Ideas on how to celebrate and recognize small and large achievements
• A Habits, Skills, Attitudes, and Activities inventory to develop people

The Constructive Confrontation workshop can be given on-site as a half-day or full day session or off-site as a Leadership Retreat. Dr. John and Roger will work with you to ensure that the program is customized to your industry, your operating environment and your team.

Art of Constructive Confrontation workshops are simple, straightforward, and entertaining. They will inspire your organizational leaders to hold people accountable while giving them the tools they need to get results. This process is applicable to everyone in your organization from the call center staff to the senior leadership team. If you’re serious about stopping the blame game and getting focused on results, contact us immediately to get The Art of Constructive Confrontation working for you.

To schedule a Constructive Confrontation program
contact Violet Cieri @ 615-279-0108 or violetcieri@comcast.net

"The New York State Training Council sponsored the Constructive Confrontation workshop - the best attended workshop of the year - giving the participants a simple, if not necessarily easy, way to deal with the frustrations in their office and in life. We found a way that we can turn those mountains of anger into arenas for celebration. This is a program that you can work from both directions - as a supervisor or the supervisee - to create an atmosphere of accomplishment rather than one of blame." - Ann Graziano, Trainer, State of New York

See a seven minute video sample of Roger.

See a six minute video sample of Dr. John.